Help center
How do you want to use STATXE?
Every guide shows the screen you will use, with numbered spots that match the steps — click a green bubble to read its step. New here? Follow the sending path first; it unlocks everything else.
The sending path
Do these in order. Use 2a only if you already own the domain.
Get started
Find your way around, let Facet set you up, and turn on billing.
- Find your way aroundThe rail, the HUD bar, ⌘K and notifications — what lives where.Everywhere
- Set up with FacetAnswer a few questions; Facet does the setup work and shows you a receipt.Setup
- Step 1. Activate billingChoose a plan so the workspace can send.Settings → Billing
- Track what is left to set upThe Setup key counts the steps still open. Here is what each one means.HUD → Setup
Set up sending
Billing first, then a domain, a mailbox and a footer. Do these in order.
- Step 2. Buy and verify a domainBuy a STATXE domain; DNS applies itself and the hosts verify.Settings → Domains
- Step 2a. Verify a domain you ownPublish the exact DNS records at your host and verify apex + subdomains.Settings → Domains
- Create sending subdomainsAdd updates., news., mail. and friends so each stream has its own host.Domains → Subdomains
- Step 3. Create a sending addressAdd a mailbox on a sending subdomain and assign it to someone.Settings → Addresses
- Set up sender identitiesOne identity per brand carries to every host you send from.Settings → Addresses
- Manage inboxesSee every mailbox, who owns it, and retire one without losing mail.Settings → Addresses
- Warm up a new domainRamp volume safely; see today's headroom on the warm-up calendar.Settings → Warm-up
- Set verification and import rulesChoose which addresses are rejected, tagged or auto-suppressed when you import.Settings → Deliverability
- Connect SMTPSend from your own app through STATXE with SMTP credentials.Settings → SMTP
Build your audience
Add people you can write to, then organise them.
- Add contactsCreate one contact or start from a list you have permission to email.Contacts
- Import a list and fix failed rowsUpload a CSV, map columns, then fix the rows that failed.Contacts → Import
- Organise groupsPut contacts into a group you can target from campaigns.Groups
- Build a smart groupWrite rules once; membership keeps itself up to date.Groups → Smart
- Create a signup formBuild a form, share or embed it, and land signups in Contacts.Settings → Forms
- Manage the suppression listWho can never be mailed, why, and how to release someone.Settings → Suppression
- The unsubscribe pageWhat subscribers see when they pause or leave, and where feedback goes.Preference center
Campaigns
Compose, schedule and send — then read what happened.
- Compose and send a campaignPick a sender and audience, write the message, then send or schedule.Campaign
- Schedule and spread a sendSplit across senders and days to stay inside warm-up headroom.Campaign → Schedule
- Read campaign resultsDelivered, opened, clicked, replied — per campaign and per link.Campaigns
- Use website, form and link merge fields{{website}}, {{form}} and {{link.1}} follow the From domain at send time.Campaign → Message
- Set up numbered linksOne URL per brand, numbered, so every domain gets its own link.Settings → Links
- Build an email templateSave a layout once and start every campaign from it.Templates
- Step 4. Attach a footerA legal footer with your mailing address and an unsubscribe link.Settings → Footer
- Edit a footerDesign the visual footer your campaigns append.Footer editor
- Track metricsSends, opens and replies over time, across the workspace.Metrics
Inbox & Assistant
Read, reply and delegate. Nothing sends until you approve.
- Read and reply in the inboxOpen a mailbox, read a thread and answer it.Inbox
- Draft with AIUse the AI dock on the reading pane to draft or rewrite. Nothing leaves without you.Inbox → AI dock
- Pick a thread viewSpine, Transcript or Ledger — read threads the way you like.Inbox → View
- Hand a thread to someoneForward a conversation to a teammate as a handoff, with context.Inbox → Handoff
- Ask the assistantAsk questions about your workspace and get work done in a thread.Assistant
- Delegate from the To Do podAdd a task, then hand it to the assistant; its questions come back in place.HUD → To Do
- See your calendar from the inboxOpen the calendar from the HUD without leaving the inbox.HUD → Calendar
Automations
Let triggers, waits and conditions run the follow-up for you.
- Build an automationPick a trigger, add steps, and turn it on.Automations → New
- Add waits, conditions and actionsPause for time or an event; branch on what the contact did.Automation builder
- Watch runs in the ledgerOne ledger for every run: running, done, held or failed.Automations
- Why a run is on holdA full domain parks the run instead of failing it. Here is how it resumes.Automation → Delivery
Scheduling & integrations
Bookings, calendars and the tools STATXE talks to.
- Share a booking pageSet availability, share a link, and see bookings land.Settings → Scheduling
- Connect CalendlyBring Calendly bookings into STATXE.Settings → Calendly
- Connect GoogleLink Google for calendar and contacts.Settings → Google
- Connect STATXT for SMSAdd SMS from STATXT to the same workspace.Settings → STATXT
- Create an API keyScoped keys for your own code and integrations.Settings → API keys
- Send events to a webhookGet a POST when mail is delivered, opened or replied to.Settings → Webhooks
Workspace settings
People, security, brand and the legal basics.
- Invite your teamAdd teammates and choose what each one can do.Settings → Team
- Secure your accountTwo-factor, sessions and new-device notices.Settings → Profile
- Set your brandLogo, colour and the name subscribers see.Settings → Branding
- Choose a themeLight, dark, or follow the system — and repaint the surfaces.Settings → Appearance
- Step 5. Stay compliantMailing address, unsubscribe and legal acceptance.Settings → Compliance
- Get help from supportOpen a ticket and follow the reply from the HUD.Support
Corporate console
For companies that run several workspaces from one place.
- Start from the assistantAsk the corporate assistant about spend, people and domains across every workspace.Corp → Assistant
- Manage workspacesCreate, fund and retire the workspaces you own.Corp → Workspaces
- Manage peopleWho has access to what, across every workspace.Corp → People
- Review spendEvery charge, by workspace, with what it bought.Corp → Spend
- Approve requestsApprove or decline what a workspace asks to spend, and see what was decided.Corp → Approvals
- Run reportsReports that re-run themselves on live data.Corp → Reports
- Manage domainsEvery domain across your workspaces, and who pays for it.Corp → Domains